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Returns & Refund Policies

POLICY:

  • Returned products must be returned within 7 days of purchase.
  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included
  • You are responsible for all shipping costs associated with getting your order back to our offices (if any). Purchase receipt is mandatory for return at store.
  • Once your return is received and inspected by Chrunix (usually within 24 hours of receipt).

PROCEDURE:

  • Step 1: Contact us and provide Order ID via

Phone/Zalo/Whatsapp: +84962603603/+84386518481

Email: [email protected]

Fanpage: https://www.facebook.com/Chrunix/

  • Step 2: Send the item to our store via Post office/Viettel post and send us the shipping receipt.

Receiver: Vũ Tuấn Hùng

Phone number: 0904489817

Address: B2.0001, Sarimi Building, 72 Nguyen Co Thach Street, An Loi Dong ward, District 2

  • Step 3: Refund/Exchange

 Refunds

Credit card refunds are processed online and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Cash on delivery refunds

Provide a Vietnamese bank account. Once the item arrives at Chrunix we will process a local bank transfer within one working day.

Exchange

Customer will pay for the difference if the new order is more expensive.

Shipping fee for new order is at customer expense (if any)

If your new order has lower value then Chrunix will contact you for a refund

Used or Damaged Merchandise

Don’t throw away original box and/or packaging with all tags when you are still unsure. Tags can be cut out but have to be sent back with the item in case of return/exchange.

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. 
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike. 

Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

We recommend wearing helmet in house at least 30 minutes to make sure it’s not too loose or too tight. 

Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Craigslist, Facebook and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Chrunix.