Returns & Refund Policies
If the product arrived damaged or wrong size, please contact Chrunix to request an exchange or return within 7 days of purchase.
- Talk to us on facebook or send an email to [email protected] including your order number, bank details (if applicable), date of sending.
- Send the items back to:
- Receiver: Vũ Tuấn Hùng - 0904489817
- Address: Lot B2-00.01 Sarimi, Sala
- 72 Nguyễn Cơ Thạch, An Lợi Đông ward, District 2, TP.HCM
- Make a new order on website
- Customer will pay for the difference if the new order is more expensive.
- If your new order has lower value then Chrunix will contact you for a refund.
*Customers are responsible for all shipping costs associated with getting your order back to our Ho Chi Minh office.
- Returned products must be returned within 7 days of purchase.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please talk to us on facebook if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
- You are responsible for all shipping costs associated with getting your order back to our Ho Chi Minh office.
- Once your return is received and inspected by Chrunix (usually within 24 hours of receipt).
Refunds by credit card
Credit card refunds are processed online and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Cash on delivery refunds
Provide a Vietnamese bank account with the return email. Once the item arrives at Chrunix we will process a local bank transfer within one work day.
Used or Damaged Merchandise
Don’t throw away original box and/or packaging with all tags when you are still unsure. Tags can be cut out but have to be sent back with the item in case of return/exchange.
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Apparel and Helmets
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
- We recommend wearing helmet in house at least 30 minutes to make sure it’s not too loose or too tight.
Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
Craigslist, Facebook and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Chrunix.