Favorite Questions & Answers

Does your website actually have items in stock?

The entire goal of Chrunix is to stock what we say we stock. This is unlike most online stores in Vietnam that appear to advertise everything, but sell nothing.

Click on a product color and size and the website will pull information about where the product is located, or if it an item that needs to be ordered from overseas. The items are also colour coded in green or red which defines if they are located in Vietnam in a Chrunix shop, or needing to be ordered from overseas.

Why should I trust you?

Chrunix is a natural expansion of TigitMotorbikes.com, which is the largest motorbike rental company in Vietnam. To cope with the logistics of the accessory rentals, we created Chrunix. This website is now available to everyone worldwide, and we hope eventually it becomes a reliable platform for all motorcyclists.

Do you have a physical store I can visit?

Ho Chi Minh, Danang, and Hanoi. The address can be found on the contact page. 

What if my item doesn't fit?

Return free of charge within 1 week. The customer is responsible for delivery fees, but that's it! Check out our Return policy for more detail.

Do your products have a warranty?

Everything sold at Chrunix has a 1-month warranty. If the item is returned with a clear defect then we will refund 100% of the money!

Where do you source products from?

We stock the standard items that most Vietnamese shops sell. However, where we stand out is our imported gear from the UK. Our entire Forcefield, Bell, and Fly Racing range are products that will not be found in Vietnam elsewhere.

Motorbike parts are also tried and tested within the TigitMotorbike fleet before landing on Chrunix. Everything on this website is used within Tigit and aimed at providing the maximum value for money in terms of cost vs Km covered.

When will I get my stuff?

2-4 working days depending on where you are in Vietnam

Do you have discounts?

Chrunix and Tigit share the same loyalty program which we call "Coins". Buy anything from Chrunix, or use any service from Tigit and coins will be added to your account. These can then be used to get a discount. Read more about the Coin system we use.

How can I tell if an item is in stock?

Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

How do I know what size to get?

Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand's web site, or better yet, ask us!

What are Chrunix Coins?

It's a program for loyal customers of Chrunix. Earn coins buy purchasing goods and services at Chrunix.com, Chrunix.vn, and Tigitmotorbikes.com. Coins earned can be spent on the same goods and services we provide. Please read the full Chrunix Coins Program and Policy here. 

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