Return and Refund policy
- Returned products must be returned within 7 days from day of purchase.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by Chrunix (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please talk to us on facebook if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
- You are responsible for all shipping costs associated with getting your order back to our Ho Chi Minh office
Used or Damaged Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, Facebook and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Chrunix.
Apparel and Helmets
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
You can request a return by calling +84962603603, or talk to us on facebook.